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From the category archives:

Sales News

3 Nominations to the Customer Service Hall of Shame

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If there is such a place, I want to offer my 3 Nominations to the Customer Service Hall of Shame. If you have a need to call your bank, your phone company or even your insurance company you have experienced the 3 lies they tell you before you ever reach a real person.

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GoToWebinar Team Uses Twitter To Win New Fans

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GoToWebinar uses Twitter to listen to their customers, both happy and angry, and has both strategy and tactics in place to act on the information. Twitter might be the best listening tool for business that exists.

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Big List of Influential B2B Marketing and Sales Blogs


Marketo continues to provide what I believe to be the most thorough list of B2B Sales and Marketing Blogs. This list should be one of your most used bookmarks.

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Listening is a Key to Sales Success

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Success in sales has a direct correlation to our ability to listen.  I use the term “listen” here to describe the act of listening with our ears and/or listening by reading the words of others.  There are two types of listeners: Purposeful listeners – A purposeful listener is one that listens intently to learn and [...]

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Jigsaw Purchased by Salesforce.com


Jigsaw has been purchased by Salesforce.com, validating what many have understood for some time – crowd-sourced data is a game changing strategy.  I am excited for the many great people at Jigsaw who have persevered through the early years of ridicule, name-calling and ridiculous hyperbole (Mr. Arrington) about the “evil” that Jigsaw was participating in. [...]

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Leaving Footprints in the Sand

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The explosion of Social media has accelerated the number of conversations dramatically. Many would agree that there is so much conversation going on that it is impossible to keep up. Are you leaving your footprints in your activity?

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Get Noticed, Gain Access and Grow Business


This month B2B sales expert Jill Harrington is on a mission to help sales professionals and business owners get faster access to new and bigger business opportunity. Her spring webinar series will make you rethink your sales approach and, using the unique “sales results accelerator” process, she will help you “Get Noticed, Gain Access, and Grow Business.”

If you want faster access to new clients, or more business from existing customers, register to attend this webinar series and learn how to make 2010 your best sales year.

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