My daughter sent me an innocent looking link via a text message this weekend, saying that she thought I would relate to it. I did the dad thing and clicked on the link provided in the text message. For the next fourteen minutes and fifty-two seconds I sat silent, watching the story of four amazing [...]
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Consistency is a value-add that your customers count on. Surprises can be exciting but not usually when the delivery of your product or service is involved. This is amplified if you have multiple points of delivery from either your employees, your distributors or even geographically. As a stereotypical Seattle resident, I have developed quite an [...]
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